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About Us
"Horizon Contact Centers is East and Central Africa's first state-of-the-art and fully on demand International Contact Center and Business Process Outsourcing (BPO) Company. Our facility has an area of over 40,000 sq ft and the scalability to house over 1,200 agents, making us the largest Outsourcing Contact Center in the entire region. Horizon has a world-class facility within Nairobi (Kenya ), fully enabled to service the regional and global market by deploying the best of breed technology
WHY WORK FOR US
Contact centers are facilities used by companies to manage all client contact through a variety of mediums – telephone, fax, email, online chat. Contact centers are different from call centers in that they allow better customization to customer needs - providing an all encompassing solution to client and customer contact. Contact centers are used to manage customer interaction to ensure that at all times customers are getting an ‘excellent’ customer service experience.
WHAT ARE WE LOOKING FOR IN YOUTH
Contact centers manage client contact through a variety of high tech communication channels for businesses allowing better customization to customer needs by providing an all encompassing solution to client and customer contact. This ensures that at all times customers receive an excellent customer service experience strengthening one's brand amongst competition.
OFFICE LOCATION
Mombasa ,
Horizon Contact Centers Ltd
Gateway Park, Mombasa Road,
P.O. Box 3027 – , 00506,
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