As a Lead, I have successfully handled the operations team and helped my team
members to achieve their KPI’s. I have helped the client to launch and implement various
interfaces, suggested changes, and helped improve the content of the product.
? Lead a project called “NESTING” for novice associates to make them aware about the
processes and also help them with product related challenges.
? Worked on a project called “ICICI” Incorrect and incomplete interaction with the
customer.