communicating with the customers is the only task which is carried out majorly, a candidate applying for a BPO job should have good Oral and English communication.
Should have good oral and written communication.
An effective communicator, probably fluid with what he/she is speaking.
Should be computer literate.
Should be flexible enough to adapt to any environment or changes happening in the sector.
Should be patient enough and quite motivated towards learning new things and execute them effectively on day to day basis.
Should also have a clear view of what the current market trend is.
The BPO industry demands a degree in any specification from an accredited institution. Some BPO organization specifically ask for a bachelor's degree in science, maths or statistics depending upon the client they are working for.
This sector also asks for school leavers or a high school diploma to work as an intern
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