Permanent resources for the position of Customer Service Associates In Order Processing at Gurgaon Sector 27 (Rapid Metro Station Phase - I)
नौकरी का विवरण
Responsibilities and Duties
Processes orders through the AMAZON, eBay, Houzz and other market place platform and administers electronic orders when necessary.
Answers customer on email and provides resolution for order status, order and product complaints, product return authorization, product information, current pricing to include RFQ, and answers questions pertaining to the E-commerce Program.
Coordinates with agencies like , Fedex and UPS, and wholesalers on order status and tracking information of shipments.
Reviews, accepts and processes manual orders received by email, from customers placed by America Regional buyers. Performs purchase order reconciliation as necessary.
Addresses customer complaints by researching, responding, and following up with customers in a timely manner. Issues are forwarded to supervisor if they cannot be resolved at the immediate level.
Judges when specific issues require additional assistance or should be elevated to management. Promptly informs supervisor of customer complaints for resolution.
This job description does not imply that these are the only duties to be performed by this employee. The incumbent in this position will perform such other tasks as may be required for the effective operation of the Division/Department upon the request by his/her supervisor.
Required Experience, Skills and Qualifications
High School degree required; associates degree preferred from an accredited university or college. An equivalent combination of education and experience is also acceptable.
One years/Six month of customer service experience in an E-commerce or retail environment
Or order processing experience.
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कार्य अनुभव (वर्ष में)
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DIGITAL DESIGN TECHNOLOGY
Sring House Golf Course Road
Basement Plot # 1SP, Sector 27, Golf Course Road, Sector 27, Gurugram, Haryana 122009. Walking distance from Rapid Metro station DLF Phase 1