Desktop Support L1
Position: Systems Specialist
Level- L1 Support
Location- Ooty, Kodaikanal
Experience- 1 to 3Years
Job Type- Permanent
Industry- Information technology
Windows 24/7 support
Installation and configuration of Windows-based operating systems (Windows XP, Vista,7&8)
Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
Troubleshooting of all types of Hardware and software applications problems.
Configuring & troubleshooting of Desktop/Laptops for L1, L2 & Managing backup and recovery.
Configuring & troubleshooting of printer, scanner & LAN related
issues reported by users
Installation and configuring of wireless Data Cards in users laptops.
Exposure in Active Directory user creation & deletion
Maintenance and Troubleshooting of connectivity problems using Ping, Traceroute.
Troubleshooting hardware, software & networking problems.
User group policies creation & modification
Monitoring of virus issues through Symantec Endpoint Protection antivirus.
Regular data & mail backup of MS Outlook (PST files).
Password creation & resetting to end users through remote desktop
experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express
Remotely resolving application problems and network problems and mail configurations through the net meeting, remote desktop sharing.
Resolving tickets within the SLA which is raised from End User side.
Participate in an on-call rotation
Analysis of LAN/WAN to determine network performance problems. Provided solutions and documentation
Strong knowledge into server management
Process Awareness into ITIL
Desired skills and experience
Any Bachelor’s degree/diploma without backlogs.
Willing to work under 24/7 support
Male candidates only
Good verbal & written communication skills
Work Experience (In Year)
1 - 3