We are Looking for Candidates who willing to work in IT support and admin area ( Voice /Non-Voice)
Hindi, English, and Tamil
Responsibilities and Duties
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions,
are taken. Process orders, forms, and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Effectively and judiciously escalate issues with clear communication.
Qualifications and Skills
Any Bachelor or Master degree
English and Hindi are high Priority
Excellent written communication skills in English for email and chat support channels
Ability to listen and active problem-solving skills
Good interpersonal skills
Ability to handle the pressure
Ability to work collaboratively in a diverse team environment
Enthusiasm for customer service
Job Type: Full-time
Work Experience (In Year)
0 - 5